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1. Order Evasion Times

Orders are processed within two business days of receiving. Once you have completed the purchase and received the order confirmation email, the orders will be processed. The delivery times of the goods may vary depending on the product chosen, however never before 2 (two) working days. Evasion may be delayed during holidays. Orders will be processed and delivered Monday through Friday, excluding holidays and national holidays. Frantoio Palmadori is not liable for unforeseeable delays, provided that, except in cases of force majeure, Products will be delivered within a maximum of 20 (twenty) days from the day following the Customer's issue 'order to Frantoio Palmadori.

The delivery day will depend on the destination location and the availability of the ordered merchandise. Deliveries are not made on public holidays and pre-festivities.

2. Delivery Mode

Product deliveries are made to the address provided by the customer indicated in the purchase procedure through the carrier throughout the Italian territory with the exception of Campione D'Italia and Livigno. The carrier assumes full responsibility for the carriage from the supplier to the delivery to the address indicated. Frantoio Palmadori assumes no responsibility for any damage or irregular behavior by the carrier.

It is possible to choose the most convenient place for your shipping address: your residence, office or address of another person. The delivery of the goods requires the presence of the Customer or a person in charge of the address of the recipient indicated in the order.

No liability can be attributed to Frantoio Palmadori in the event of a delay in ordering or delivering what is ordered.

At the time of delivery the customer is required to check:
- that the packaging is intact or damaged, or wet, or altered, even in the closing materials;
- the number of packages corresponds to what is stated in the transport document.

Any damage to the product or to the packaging or failure to comply with the directions must be immediately challenged to the courier by issuing a WRITTEN CONTROL RESERVE on the courier delivery test. Once the courier's document is signed, the Customer will not be able to challenge any of the external features of the delivery.

In the case of non-withdrawal within 5 working days of the material in stock at the courier's warehouses due to repeated non-delivery to the delivery indicated by the customer on order, the order will be canceled.

If any product presented on the portal is no longer available or sold on completion of the purchase transaction, Frantoio Palmadori will report the incident within 15 (fifteen) days from the day following the transmission date. In case the Customer has already paid for the order, Frantoio Palmadori will provide full refund of the amount as soon as possible, and in any case not later than 30 (thirty) days after receipt of the order. For security reasons, no deliveries will be made to mailboxes and the order will not be escaped.

3. Payment Methods

For each order Frantoio Palmadori issues a sales document of the shipped material. For bill issuance, the information provided by the customer on order is credited. The Customer may request a copy of the invoice or tax receipt within three months of the issue.

The delivery costs are borne by the Customer and are indicated when making the order, except as clearly stated in the sales offer.

All prices on the site are intended to be public and therefore include VAT. Prices may vary without prior notice and the only correct price is the one indicated at the time of confirmation of the order.
On certain products, subject to price promotions, the seller reserves the right to accept orders by reducing the quantity, after the customer's communication and acceptance, and the order shall be deemed void.
In the case of purchasing goods with "credit card" payment modalities, at the conclusion of the online transaction, the reference banking institution will only authorize the amount of the purchase purchase.

Upon request, an invoice of the goods shipped to the order holder may be issued, according to D.P.R. 445/2000 and D.L. 52/2004. The information provided by the Customer on the order is faithful to the invoice issue. No change in invoice will be possible after the issue of the invoice.

For more information or to receive support, you can contact the vendor or customer support team directly at # Phone 06/5514578 Monday to Friday from 9.00 to 14.00, the cost of the call will be that of the caller's caller.

Delivery of the goods occurs only after acceptance of the order and receipt of the credit.
In the event of cancellation of the order, both by the Customer (for the reasons set forth in Section 4B below) and in the case of failure to accept the order by the Seller for causes not attributable to his / her own will will be canceled and the release of the committed amount (withdrawal times depend solely on the banking system). Once the transaction has been canceled, the seller can not be held liable for any damages resulting from the withdrawal of the amount committed by the banking system.

Frantoio Palmadori reserves the right to request the Client for supplementary documents proving his / her credit card ownership. In the absence of documentation, Frantoio Palmadori reserves the right not to accept the order.
Transaction security is ensured by a data encryption system (SSL) and direct, secure, and secure connections.

4. Withdrawal and legal guarantee

A. Legal Guarantee

Purchased products are always accompanied by a legal warranty covering manufacturing defects.
The legal guarantee can not be relied upon by those who have purchased the products in the course of their business or professional activity, indicating their VAT registration.
The legal guarantee entitles Frantoio Palmadori to request replacement of the goods without charge, provided that the requested solution is not impossible or overly burdensome, considering: the magnitude of the defect, the defective product value and the possibility that the alternative can be implemented avoiding major drawbacks to the Customer;
In the event that repair or replacement is impossible, excessively costly or delayed or cause significant customer inconvenience and are not effective in solving the problem, the Customer is entitled to request a reduction in the price. When determining the amount of the reduction, account must be taken of the use of the asset. In any case, for minor defects for which the product could not be replaced, the contract can not be terminated.
Seller will replace the product within 30 days after delivery.
In order to claim the warranty, the Customer must by law:
- keep and display the purchase receipt;
- denounce the defect within seven days of its discovery;

B. Right of withdrawal
Frantoio Palmadori reserves the right not to accept goods of the same order, rendered and shipped at different times. The costs of returning the goods will be borne by the customer, including liability for loss of or damage to the goods.

In the event that there is no correspondence between the recipient of the products indicated in the order and who has paid the sums due for their purchase, the repayment of the sums in case of withdrawal will be to those who have performed the payment.

The online customer acting as a consumer is granted the right to withdraw from the contract, as provided for in art. 64 - 67 of Legislative Decree no. 206/2005, the Consumption Code.
It should be noted that this right is reserved only to natural persons, that is to those private consumers who act for purposes other than their profession. No right of withdrawal is foreseen for legal and physical persons acting in the professional context of the purchase contract.

To the senses and to the limits of cui to the art. 64 of the Consumption Code, the consumer may, within 10 working days of receipt of the purchased products, exercise the right of withdrawal, consisting in the possibility of returning the goods received and obtaining the repayment of the price paid without penalty and without need to specify the reason.

This right applies to all products purchased online on this site.
The costs of returning the product are borne by the consumer.

The right of withdrawal is completely canceled if the returned product is not complete due to the absence, for example, of integral parts of the product, or because the product has suffered damage for causes other than the transport from the seller to the consumer, not previously reported.
Without limitation of the right of withdrawal, the consumer, who has reason to believe that the product has been damaged during transport, must refuse the delivery or accept it with a express reservation when delivering the product.

Any withdrawal of intact packages must be made by the customer by affixing the words "INTEGRATED NECK, RETIRO WITH CONTROL CONTROL CONTENT" on the accompanying document (art. 1698 Civil Code). Any abnormality must then be communicated within eight days.

Procedure to exercise the right of withdrawal

In order to exercise the right of withdrawal it is necessary to send a notice within 10 working days of receipt of the purchased product, in which the intention to withdraw from the purchase contract is clearly shown.
Such communication should be sent by registered letter with acknowledgment of receipt.

Communication can also be sent by telegram (at the company's address) within the same deadline.

The consumer will then have to provide, using a courier of his choice, the shipment of the product (if possible in the original packaging and, in any case, always carefully packaged) and everything originally contained.
The consumer will have to make this shipment within 10 business days from the date on which the notice of exercise of the right of withdrawal was sent.
​​​​​​​Important notes

Shipping costs and merchandise responsibility during shipment, as provided by law, are borne by the consumer.
It is therefore advisable to insure the product at the chosen courier, taking care to carefully pack the goods, where possible by inserting the original packaging into an outer carton and, in any case, avoid damaging the product with adhesive tapes, labels, etc. The product must be returned intact and complete with all its parts and accessories, including any warranties. In case of transport damage during the return, Frantoio Palmadori will report the damage to the consumer within five business days of receipt of the product, allowing the consumer to file a complaint with the courier used for transport. The damaged merchandise will be made available for the refund and the cancellation request will be canceled at the same time. Except as provided for in the partial withdrawal case, Frantoio Palmadori will repay, within 30 days of the date on which Frantoio Palmadori became aware of the exercise of the right of withdrawal, the full amount of the purchase and delivery for delivery, by credit card transfer or by bank transfer to the current account indicated by the consumer; the transport costs for the return of the product shall be borne by the latter.

If the withdrawal was partial (ie only one part of products delivered with a single delivery), the reimbursement of the shipping costs incurred by the consumer for the delivery of the products at the time of purchase is excluded.

Request for Cancellation of the Order

The purchase order can be canceled in full if, at the time of the request for cancellation, the shipment of the product is still under preparation and, in any case, if the amount has not yet been collected; In such case, no charges will be charged to the Customer. If at the time of the request for cancellation of the purchase order the product is already entrusted to the courier or, in any case, the amount has been collected, the consumer will have to exercise the right of withdrawal and return the goods to La Botteghina Umbra.
For this purpose, you must follow the procedures above for the exercise of the right of withdrawal.

Each User is forbidden, either for himself or on behalf of someone:
- use the Frantoio Palmadori site for illegal, unlawful or unauthorized purposes or harm any third party right, including industrial / intellectual property rights, privacy rights, etc .;
- impersonating others' identities, hiding their identity or providing false or false information directly or indirectly;
- carry out, through the Portal, activities of propaganda, sponsorship, advertising or that have any purpose, even indirectly, commercially commercial;
- copy, modify, alter in any way any section of the Frantoio Palmadori site; cause prejudice to third parties or other users.
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